Deliberate, measured growth
We only add 1 new house per year, with a maximum of 4 houses at any one time.
Small by design. Exceptional by commitment. Following our passion for helping others.
Fully registered NDIS provider delivering Supported Independent Living (SILS) for any participant goals. Providing high-quality, person-centered care — including participants with Positive Behaviour Support Plans (PBSPs) as a specialty — delivered in a safe and structured environment.Currently servicing the Bundaberg Region, Queensland.
Our vision is to be a small provider specialising in 24/7 care for participants that have PBSP's. We aim to support participants to progress toward their goals in a safe and structured environment.
To achieve this, we have committed to the following:
We provide person-centred NDIS support services specialising in behaviours. We tailor our support to the individual needs of our participants while ensuring continuity of care. Our small, dedicated team delivers high-quality support, daily living assistance, and community participation services.
Never more than 4 houses at any one time.
Deliberate, measured growth — we only add a maximum of one new house each year.
Round-the-clock support for participants with PBSP's.
We only add 1 new house per year, with a maximum of 4 houses at any one time.
Above-award pay to attract and retain quality support staff, with experience taken into account for pay rates. We want workers to feel valued.
All staff are trained by the director, with buddy shifts provided until they are fully confident in their role.
The director works with each participant throughout their first year, and on occasion beyond it.
All staff, participants, and guardians can contact the directors at anytime. Being small means no jumping through hoops.
We aim for 100% satisfaction from participants and guardians, with easy access to directors for any changes required.
A clearly documented schedule of supports, with overtime preferred over agency staffing — our coverage order is current team including director, with agency only used when there's no-one within the team to fill it.
Daily activity photos given to guardians, subject to guardian approval.
Caring Is Our Calling is a current NDIS registered provider for the following supports.
Assistance with everyday household and daily living tasks.
Support with personal care and self-care activities.
Help to keep the home running — cleaning, laundry and meal preparation.
Support to take part in social, recreational and community activities.
Assistance in the home to build and maintain independent living skills.
Support to get to and from appointments, work and community activities.
Training and guidance to develop the skills needed for daily life.
Support to take part in group and centre-based programs.
The rights and responsibility for participants, provider governance and operational management, provision of supports, provision of supports environments.
Management of medication
Management of waste
Implementing Positive Behaviour Support Plans within Support
Providing assistance within Supported Independent Living
One new house a year, and never more than four houses. A deliberate limit, so quality is never traded for volume.
Above-award pay and recognition of experience means we attract and keep experienced support workers — the same familiar people, shift after shift.
The director trains every staff member and works alongside each client throughout their first year. You are not handed off to a stranger.
Our documented schedule of supports prefers overtime over agency staffing. Coverage order: current team (including director), casuals, then agency.
Please use the form below to submit any enquiries, feedback, or concerns. We would rather hear about a problem early than never with all feedback going straight to a director.